At The Jacket Craft, every order is carefully prepared and processed as quickly as possible. We understand that plans can change, so we have outlined our cancellation policy clearly to ensure fairness for all customers.

Cancellation Timeframe

You may request to cancel your order within 7 days of placing it. To maximize your eligibility, please submit your cancellation request as soon as possible after placing your order. Contact our support team immediately at support@thejacketcraft.com with your Order ID.

Cancellation Charges

To cover material preparation, processing, and administrative costs, the following deductions apply to cancellation requests:

• Cancelled within 3 days of purchase: 25% deduction applied to the refund amount.
• Cancelled within 4 to 7 days of purchase: 45% deduction applied to the refund amount.

Non-Cancellable Orders

Orders cannot be cancelled after 7 days from the date of confirmation, as production and fulfillment are already fully underway at that stage. We are unable to make exceptions to this policy once the 7-day window has passed.

How to Request a Cancellation

To request an order cancellation, please email support@thejacketcraft.com as soon as possible. Include your Order ID and any relevant order details in your message. Our team will review your request and respond promptly.

Important Note

By placing an order with The Jacket Craft, you acknowledge and agree to this cancellation policy. These terms allow us to maintain efficient operations while continuing to deliver the premium, handcrafted leather jackets our customers love. Thank you for your understanding.