Your satisfaction is our priority. If you are not completely happy with your purchase, our straightforward return and exchange process is here to make it right.

Returns & Exchanges

We accept returns on all products within 30 days from the date of delivery. To be eligible, items must be unused, unworn, in new condition, with all original tags and packaging intact. We are happy to exchange your item for a different size or color within the same 30-day window. Please contact us before shipping your item back so we can arrange the exchange smoothly.

Your Consumer Rights

This return policy does not affect your statutory consumer rights under applicable law.

Return Shipping Costs

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for returned items that do not reach us without proof of delivery.

Refunds

Once your returned item is received and inspected, your refund will be processed within 2 business days to your original payment method. Please allow additional time for your bank or card provider to reflect the refund in your account.

Conditions for Returns

To ensure a smooth return process, all returned items must meet these conditions:

• Unworn Condition: The jacket must show no signs of use, wear, or damage. All original tags must remain attached.
• Resalable Condition: The product must be in the same condition as received, free from marks, stains, or odors.
• Original Packaging: All original packaging must be included with the return.

How to Start a Return or Exchange

To initiate a return or exchange, email us at support@thejacketcraft.com with the following information:

• Your Order ID
• Clear photos of the product(s) you wish to return or exchange
• Reason for the return or exchange

Our team will respond promptly and guide you through the process.